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Please conserve water during the high use season!!

While we all are clamoring for the unofficial start of Summer over Memorial Day weekend and the fun activities that coincide with the summer months, the system is still recovering from the multiple well and equipment casualties from 2022.  We have been fortunate that 2023 has so far been a relatively "wet" year, but that is not likely to last; hence the need for continued conservation.

While we were able to replace the motors and pumps in the wells that went out of service last year, a couple of the wells that were affected (which also happen to be the two biggest and most heavily used wells on the system) have just this past week begun to show the need for additional inspection and maintenance.  The problem is that we cannot bring those wells down during the high use season which runs from April through late October.

SS Water commissioned the construction of three (3) new wells last year to add capacity and to allow for emergency maintenance as needed, but it takes time to navigate both the state bureaucracy and equipment/personnel availability; the same issues that plagued us during the height of the pandemic.  Thankfully the general supply chains have recovered some, but specialized industries like ours are still suffering shortages and long lead times for new equipment.

While we do all that we can to ensure our wells, pumps, motors, and distribution system are all running within optimal parameters, it is just an article of faith that despite our best efforts our equipment will simply decide to not cooperate, and it will happen during the worst possible times. As such, we are asking our Members and customers to conserve as much water as possible, and to avoid using treated water for purposes other than human need and livestock use. SS Water is constantly monitoring the situation, and will implement further water conservation procedures to ensure water availability and distribution system integrity.

Thank you for your cooperation and conservation efforts.

Discolored Water Information and Reporting

Discolored Water Info + Reporting

Water discoloration due to naturally occuring iron in our water source is not uncommon.  These episodes tend to occur more frequently during the peak water usage months of April-October, whenever we have water main breaks, or if first responders are using fire hydrants.  More information and instructions on how to report water discoloration issues can be found by clicking the link above.


Online Bill Pay and Paperless Billing

Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers.  For information about E-Bills or to sign up for paperless billing please call our office at 830-779-2837, or email at csr@sswater.net and ask a friendly representative to sign you up for ebills today!  Or simply click on the green button below and choose the option that best suits your needs...

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Please conserve water!

May 06, 2022

Please conserve water!

The hot summer days are here, so water demand on our system will be high. Our system is designed to support human consumption and livestock, not filling pools nor watering lawns.

Excessive water usage will result in Water Conservation Stage changes to ensure water availability system-wide and to support firefighting capabilities.

Thank you for your support!

Read More »

Grab Your Water Bottle! It's National Hydration Month

Grab Your Water Bottle! It's National Hydration Month

June 01, 2023

Did you know that June is National Hydration Month? Well, we know its hot outside, but proper hydration is critical no matter the weather! 

We understand that keeping the fluids flowing isn’t always top of mind. Proper hydration is vital to healthy living, and improper hydration can and will lead to major health risks. The biggest risk of improper hydration is declining cognitive function.

Read the full article »