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***Emergency Water Outages***

***UPDATE 1 to Emergency Water Outage 6 Aug 22:

Parts have been sourced/ordered, and should arrive between Tuesday and Wednesday this week.  Once parts are in hand crews will begin repairs, and we expect to have this well back in service by Friday, 19 Aug 22 assuming no additional delays or hiccups.  Thank you for your continuing patience.

Emergency Water Outage 6 Aug 22:

One of the main wells serving Ranch Country Estates, Blackjack Road, Pullman Road, Cibolo Ridge, and areas northwest to Country Hills malfunctioned early this morning and is out of service. Crews are on site assessing repairs. Effective immediately, outside watering of any kind is prohibited. Water use for human and livestock consumption only until further notice. Will provide updated information as available. Thank you for your cooperation.

(Older - Posted 4 Aug 22) Thanks to our field crews working through the night and into this morning, water service was restored this morning around 5am, so folks in the affected areas may see water discoloration due to the 16" main breakage.  If after flushing for 5-10 minutes your water is still discolored, please call the office to have our techs flush at the meter.  Since the Highway 97 elevated storage tank was nearly emptied last night, please use water only for human or livestock use to allow the elevated storage tank to fill back up and restore normal water pressure to your home.  The longer it takes to fill back up, the longer it will be until normal water pressure is restored, so please adhere to this conservation request.  This conservation measure is in effect until COB Wednesday, 10 August 22.  Thank you for your cooperation.


For information about E-Bills or to sign up for paperless billing please call our office at 830-779-2837 or email at csr@sswater.net and ask a friendly representative to sign you up for ebills today!


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