To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - You could possibly have a leaky toilet or faucet that's difficult to detect. Have you checked your system for a leak? Check out question # 8. You can take a meter reading and call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
Our water is high in iron and will sometimes cause some discoloration. The water is still safe and has a chlorine residual, but you may need to flush your outside hose bibs for about 10 to 15 minutes when this occurs. Draining and flushing your hot water heater twice a year will help to prevent the orange to red tint in the water color. Our goal is crystal clear drinking water, so call the office if it doesn't clear up and we will flush the main line.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
How do I check for leaks on my side of the meter?
Shut off all water including washing machine and dishwasher. Go to the meter box and check the small dial on the face of the meter. If the dial (leak detector) is spinning, then you have a leak in your system.
Can I connect my water service to another home or business?
No, the Texas Water Code does not permit multiple connections through residential meters and your service agreement with our corporation clearly states that this is not permissible. Contact our office for instructions on how to handle this issue.
Why do I need a property deed to put water service in my name?
We are a member owned utility organized under chapter 67 of the Texas Water Code. The membership of the Corporation is always in the property owner(s)'s name. We will not transfer ownership of the Corporation's membership without proof that you own the property.
Can I put the water service in the renter's name?
The membership must remain in the property owner(s)'s name, but we can set the account up so that both of you will receive a statement. You will need to complete a duplicate form giving us permission to send your renter a duplicate copy of the bill that you will receive. The Corporation member (property owner) is ultimately responsible for payment of the services.
Why am I required to provide the Corporation an easement to the property as a condition of membership?
Texas Water Code and Texas Property Code allow member owned water supply corporations to include this requirement as a condition of service in its operating tariff. The rule ultimately saves the Corporation a huge expense and allows us to keep our rates low for each member.