Our Mission Statement
At S S Water Corporation - Supplying the Rural Water needs of the community near LaVernia, Floresville, Stockdale, Adkins and Sutherland Springs, Texas. Building a water source that can be trusted and helping to grow a healthy community.
We are a non-profit, member owned corporation established for the sole purpose of supplying the rural community with quality water. Most of our employees are also members of the Corporation, and we are all committed to providing the very best customer service to all our members. We currently serve over 5,800 members with approximately 20 new members joining the Corporation each month. Our service area covers over 170 square miles primarily in Wilson County. There are over 450 miles of water pipe in the ground, and we continually upgrade our lines and facilities as necessary to insure an adequate and uninterrupted supply of water for all our customers.
Welcome from Our President
As President of the Corporation and on behalf of the Board of Directors, I would like to take this opportunity to welcome you to S. S. Water Supply Corporation. You may or may not have come to our area from a larger metropolitan area. Many of our new members have never lived in an area served by a "rural" water supply before. You may find it much different from living in the "big city." Over the past several years, we have grown to the point that we are now serving over 5,800 members spread throughout our 170 square mile service area. Please take some time to familiarize yourself with the information throughout this web site.
We have millions of dollars in assets and an annual operating buget that exceeds $2,000,000. A nine member Board of Directors elected by you, the membership, governs the Corporation for a three-year term. Should there be a mid-term resignation, the Board, by majority vote, appoints someone to fill the vacancy for the remainder of the term. This provides for the election of three Board members each year. Board members are elected at the annual Meeting held on the third Monday of April each year.
The Board must follow guidlines and laws from both Federal and State agencies plus our member-approved By-Laws. Our Tariff is written and approved by the Board and defines rate design, service agreements, service fees, etc. The Board retains the Law Offices of Louis T. Rosenberg, P. C. as the Corporation attorney and Soutwest Engineers of Gonzales, Texas as our Engineer of Record.
The Corporation employs about 18 office and staff personnel. The Office Manager is responsible for business administration, the Foreman is in charge of field operations, and the General Manager is responsible for all day-to-day management, operations, supervision, budget implementation and project management. The Board and I both believe that we have built an excellent team to serve the needs of our members. These men and women are all dedicated to providing you the very best service possible. Please call if you observe any problems such as leaks, suspecious activety near or at our facilities, water quality questions, or any concerns or suggestions that you may have to improve our operations or service.
Contact our business office at (830) 779-2837 (830SSWATER), or email firstname.lastname@example.org to report any problems or voice any concerns. Regular business hours are 9:00 a.m. to 5:00 p.m., Monday through Friday. If you call after hours or on a weekend, the answering service will relay your message to the on-call employee and the General Manager. Make sure the answering service gets your complete name and a good call back number.
If you are unsatisfied with the outcome of a situation, please contact one of our managers for resolution. Remember there are limits to what our employees can do. They can't violate Federal or State Codes nor can they circumvent policies establish by the Board of Directors or By-Laws of the Corporation. Two examples of employee's limitations are: They can not accept payments after hours for late water bills or make repairs on the water service on your side of the meter.
If you still feel that your issue has not been resolved to your satisfaction after addressing the situation with the General Manager, you may bring the problem to the Board of Directors. The Board meets the second Monday of each month at the Business Office at 7:30 p.m. You must contact the Business Office at least 7 days before the scheduled meeting to get your specific issue on the Agenda. This requirement is in keeping with the Texas Open Meeting Act.
During the regular meetings we also have a Member's forum that you can use to address the Directors. You can make a statement or state a concern, but the Board of Directors can not discuss the issue or take any action on the issue unless it is listing on the agenda that has been lawfully posted.
The Board of Directors is a non-paid community service-type position and is made up of members of the Corporation. I believe your Board is doing everything possible to provide you a top quality service. As a Board we have to deal with a number of issues; humanitarian, system improvements, theft of services, new subdivisions and a host of other issues. In every action, we must consider the Corporation's membership as a whole.
On a final note, if you would like to be involved in the governing of your water company, we will be seeking members to run for the Board late in December or early each year for the upcoming election. Please give it some thought then stop by our Bisiness Office and pick up an application.
Thank you for taking the time to review this information. I hope you will be a proactive Member of our Corporation. We encourage your inputs.
John Larrison, President, S.S. Water Supply Corporation