« Back to News & Notices

Boil Water Notice

 Boil Water Notice for Community Public Water Systems

17 February 2021


Due to recent extraordinary weather events and power outages that have negatively impacted our ability to continuously provide water service, the Texas Commission on Environmental Quality has required S.S. Water Supply Corporation, a public water system, to notify customers in the Lost Trails, Deer Ridge, Chisum Trail and Country Hills subdivisions to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc. Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and customers should follow these directions).  While these specific subdivisions are being directly impacted by water outages, customers in other subdivisions who may be experiencing low, or no water pressure are also encouraged to boil water before use.


To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.


In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.


When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.


Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.


Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.


If you have questions concerning this matter, you may contact Customer Service (830) 779-2837.  This number is monitored 24/7.  Our crews have been working continuously to restore service, so please bear with us as we work through these outages.  Thank you for your patience.